Daniel Aguilar Daniel Aguilar
[Professional portrait of Daniel, to be produced]
Daniel Aguilar

Operational transformation architect, with more than 25 years of experience

Totalplay Empresarial · 2016 to 2021
EBITDA 5.5x
In 5 years. Contribution of the management model designed with each C-level.
Globant · 2021 to 2025
48% to 63%
Margin of a global account, sustained through April 2025.
Six Sigma Black Belt (Ecolab, 2005)Scrum FoundationsLean-Kaizen LeaderPMI methodology

Affiliations: IEEE, ASQ and PMI (PMI methodology).

Sectors with direct experience: electrical industry and make-to-order manufacturing, telecommunications, aeronautics (MRO), banking, B2B technology, chemicals and industrial services.

Track record

  1. 2000 to 2006 Ecolab
    • Regional data center with 99.99% uptime.
    • EcoView in 7 countries: service delivery from 4.6 to 1.3 days.
  2. 2006 to 2010 Mexicana de Aviación
    • PMO: from 100 to 240 projects and +67% on-time and on-budget delivery.
    • MRO: +32% maintenance productivity.
  3. 2016 to 2021 Totalplay Empresarial
    • EBITDA 5.5x in 5 years, with the management model designed with each C-level.
    • −52% technical failures, NPS +27 in 18 months and 100% retention of the top 5,000.
  4. 2021 to 2025 Globant
    • Margin of a global account from 48% to 63%.
    • −15% budget and schedule deviations in a $50M+ USD portfolio.
  5. 2025 to today Consulting
    • Industrial manufacturing, IT infrastructure and B2B services: cases anonymized by sector.

Also: NGO, consulting developed with IPADE, 2014 to 2015.

Corporate track record: challenge, action and result

Totalplay Empresarial · 2016 to 2021

Challenge

15% drop in satisfaction across the top 5,000 accounts and recurring technical failures, with no Quality area.

Action

5 and 10-year BSC, ORCs for the whole organization, dedicated cells per vertical, a root-cause Lean Six Sigma program and a Quality and Continuous Improvement area built from scratch.

Result

EBITDA of 5.5x in 5 years; −52% technical failures; NPS +27 points in 18 months; 100% retention of key accounts.

The 5.5x EBITDA is a contribution of the management model designed, not a single cause.

Globant · 2021 to 2025

Challenge

Margin of global accounts and budget and schedule deviations across the portfolio.

Action

Optimization of talent, resources and work plans of a global account; a machine learning model (2023) to anticipate forecast and risks, scaled to a $50M+ USD portfolio.

Result

Account margin from 48% to 63% (+15 pp), sustained through April 2025; −15% budget and schedule deviations.

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